Legal

Refund Policy

Last Updated: September 29, 2026

1. Subscription & Billing

This policy covers every SyncGrid edition: Scale, Advisor, Legacy, Mentor, and Studio, operated by SyncGrid LLC (“Company,” “we,” “us”). Each is a monthly subscription. Your plan renews automatically each month on your billing date and your card is charged for the upcoming month at the start of each billing period. Any add-ons (such as agent seats or extra Studio credits) appear as additional line items on the same subscription. Setup fees on Mentor are one-time and are invoiced separately, as agreed in your proposal.

2. Cancel Anytime

You can cancel your subscription at any time from your billing settings, or by emailing us at joey@syncgrid.io. When you cancel, your subscription stops renewing and you keep full access through the end of the period you’ve already paid for. You will not be charged again after that.

3. Refunds

All sales are final. There are no refunds on any SyncGrid edition: not for subscriptions, not for partial or unused months, not for add-ons, and not for setup fees once paid. When you cancel, you are paid up to your next billing date and keep full access until then. Cancelling simply stops future charges.

A duplicate charge or a clear billing mistake is not a refund; it is our error, and we correct it. If you believe you were charged in error, contact us within 30 days.

4. Failed Payments

If a renewal payment fails, we may retry the charge and will attempt to notify you. If payment cannot be completed, access to paid features may be paused until your billing is brought current.

5. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by the “Last Updated” date above and, where appropriate, communicated to active subscribers. Your continued use of the Service after a change takes effect constitutes acceptance of the updated policy.

6. Contact

Questions about billing, cancellation, or this policy? Email joey@syncgrid.io and we’ll help.